Last updated 20 June 2026
This policy explains how to cancel your Markita subscription and how refunds are handled. It applies to Markita Pro, billed at ₹50,000/month + 18% GST (₹59,000/month inclusive), with recurring payments processed via Razorpay. Read it together with our Terms of Service.
Every new account starts with a 14-day free trial with full access and no charge. No card is required to start the trial. You are only billed once you choose to subscribe after (or during) the trial. If you do not subscribe, the trial simply ends and you are not charged — so there is nothing to refund.
You can cancel your subscription at any time:
Cancellation stops future automatic renewals. There are no cancellation fees.
When you cancel a paid subscription, your access continues until the end of the current paid period you have already paid for. At the end of that period, the subscription will not renew and billing stops. You will not be charged again.
Markita is a monthly subscription service. As is standard for SaaS, fees for the current billing period are non-refundable — when you cancel, you keep access through the end of the period you paid for, and that period is not pro-rated or refunded. Because of the 14-day free trial, you are never charged until you have evaluated the Service and chosen to subscribe.
We will, however, refund payments in cases such as:
To request a refund for a duplicate or erroneous charge, email [email protected] from your account email within 7 days of the charge, including your account email and the transaction details. Approved refunds are issued to the original payment method via Razorpay and typically reach your account within 5–10 business days, depending on your bank or card issuer.
Questions about cancellation or refunds? Email [email protected] or [email protected].